We are the catalyst helping organisations achieve customer success goals

Our mission is to enable business realize how Freshworks eco-system can help them achieve awesome customer experience & engagement. At the core of our service is developing and maintaining positive relationships with our customers by acting as trusted advisors consulting, recommending and implementing leading technology and SaaS based solutions.

With cloud-first mindset and use of emerging technology solutions at our hearts, our vision is to become Australia’s leading customer experience solution provider. We aim to achieve our vision by deploying self-service portals, pro-active customer support, omni-channel and Ai-powered chatbots.

ZQ Consulting is the Preferred Solution Partner of Freshworks in Australia and New Zealand.

Everyone claims to be automation leader, wondering how we are different?

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Refreshing business software that your teams will love

All products are SaaS (cloud) based, ready-to-go, easy to use and create Champions in your teams

Manage your customers’ needs in helpdesk through ticketing system and make sure your agents provide the best support. Build customer-centric culture and improve your customer satisfaction. Improve visibility, communication, and teamwork to solve customer issues faster. Automate agent workflows and resolve routine questions with bots and AI.

Accelerate revenue growth with the 360^oCRM solution by generating 10x more leads & opportunities and win deals with personalized customer conversations. Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use sales sequence, pipeline management, and forecasting.

Streamline your IT service and manage internal requests from your employees. Improve your employee engagement with IT service desk which is equipped with features of internal ticketing, asset management, and contract management. Delight your employee with service catalog to fulfil their needs.

Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels. Engage your customer through web, mobile, and social messenger such as Whatsapp, Business Chat, Line,and Facebook Messenger. Delight them with AI and bots automations, and proactive campaign.

Why ZQ Consulting?

Well, lets see… We are a small company but have passion to grow on the back of our customer’s business success. Being small, we are driven by commitment and creating long-lasting professional relationships.

Our core solution services include:

Trusted Advisory

Advance your customer experience improvement initiatives with a trusted technology advisor that specializes in digitally transforming business processes.

Implementation

We not only advise but convert visions into reality by giving your initiative the right direction and implementing customer experience solutions.

Migration

If you are migrating from existing systems to Freshworks, we have experience in migrating your most valued data from Zendesk, Hubsport, Gorgias, Zoho, Intercom and Connectwise

Integration

Not only we implement but integrate with your most important Line of Business (LoB) systems. We integrate your customer engagement software with Shopify, Slack, Google, Trello, Dropbox, Salesforce, Stripe, Quickbooks and any other proprietary 3^rd party systems.